Privacy Policy

What This Privacy Policy Covers

C&W Mechanical ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about your HVAC system, service history, and property address
• Scheduling Information: Preferred appointment times and service requests
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Preferences: How you prefer to be contacted and marketing opt-in/opt-out choices

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To schedule appointments, perform HVAC services, and manage your account
• Communication: To respond to inquiries, send service confirmations, and provide customer support
• Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional materials and special offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety: To protect the security of our website and prevent fraud

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, scheduling software, email services)
• Financing Partners: With financing providers when you apply for HVAC financing options
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that help us analyze web traffic, remember your preferences, and improve functionality.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of personal information
• Regular security assessments
• Limited access to personal data on a need-to-know basis

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal obligations
• Opt-Out: You may opt out of marketing communications at any time
• Do Not Track: We honor Do Not Track browser signals where applicable

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Questions About This Privacy Policy

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: C&W Mechanical
• Address: 210 Hub Circle STE B, Cookeville, TN 38506
• Phone: (931) 559-5529